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Jaeger-Holland, Inc. - a Leading Provider of
Management Consulting and Educational Services
The ISO Management Series of Standards
The ISO-based series of management standards define the requirements for the most widely accepted model for management systems and quality assurance in the world. In fact 400 of the United States' 500 largest public corporations (The Fortune 500) have operations registered to one or more ISO-based management systems standards.
ISO boasts over 897,000 ISO 9001 registrations issued in 170 economies according to The ISO Survey - 2006. Based upon the eight quality management principles (see survey results), ISO 9001 Quality management systems - Requirements includes requirements for a process approach
ü to ensure that customer requirements and statutory and regulatory
requirements that apply to its products are determined and met
ü to establish policies and measurable objectives
ü to monitor and measure the effectiveness of its processes
ü to achieve continual improvement of the effectiveness of its
management systems in fulfilling customer requirements, enhancing
customer satisfaction and achieving objectives.
The most effective ISO-based management system implementations are found where top management has transformed its vision and strategy statements into an integrated set of objectives and measures that describe their organization's long term drivers of success; and, has recognized the value these systems have in protecting their good name and/or brand image.
Our Mission
To be the leading educator in ISO-based management systems so as to create enterprises that ensure quality products and services while focused on improving their environmental performance
To promote high levels of employee empowerment and safety, and
To encourage our clients to strive for - and to provide them the methods to achieve - the highest levels of product quality, food safety, occupational health and safety, environmental performance and customer satisfaction.
Our ISO 9001:2000 Scope
Professional and Management, Design, Development and Delivery of Consulting and Educational Products and Services.
Our Quality Policy
Jaeger-Holland, Inc. strives to design, develop and deliver products and services that meet assignment objectives and client requirements. We will agree and understand client requirements and document them in writing. We will work to continually improve the effectiveness of our quality management systems and of the products and services we offer.
The ISO 9000 Family of Standards Provide…
• A business model that has gained worldwide praise and acceptance
- ISO 9001's 5-Clause architecture aligns itself with the way organizations run their businesses
• Marketing benefits
- In addition to international recognition and respect, when effectively implemented, an ISO system can actually improve your competitive position with measurable improvements in price, delivery and quality
• A management tool
- Designed for top management involvement, the ISO 9001-based series of standards provide a set of requirements, that if effectively met, provide confidence that customer needs and expectations are being satisfied and that applicable regulations are being complied with
• A flexible system
- The ISO 9001-based quality management systems standard provides a unique structure for integration of: 6σ; 5 S; Lean; a balanced scorecard; Malcom Baldrige criteria; Sarbanes-Oxley §404 internal control requirements; OHSAS - health and safety requirements; TPM (total productive maintenance); social responsibility/accountability requirements; and, other improvement initiatives - A process approach focused on the reduction of variation and waste throughout your supply chain - Motivates managers to create an environment in which people can become fully involved in achieving the organization’s objectives - Emphasis is on the establishment and measurement of formal quality objectives at relevant functions and levels within the organization - Includes robust requirements for customer satisfaction, internal audit, data analysis, corrective action and management review to facilitate continual improvement that leads to best in class performance - Value-added third-party audits should provide information to top management regarding the organization’s ability to meet strategic objectives. Audits should also identify improvement opportunities and possible areas of risk, and problems which, if resolved, will enhance the organization’s performance and its ability to provide products and services that meets customers’ requirements. Q. How can we reduce waste and establish accountability for A. With improved performance – read the "Performance Track - Cost savings/avoidance associated with improvements - Being a good neighbor - priceless! - A well-conceived ISO 14001 EMS will use existing environmental programs and procedures as a foundation - Provides evidence that your organization is in conformance• A Focus on process improvement
• A leadership model
• A metric driven approach
• A balanced structure
• ISO 9001 certification
The ISO 14000 Family of Standards Provide…
• An answer to the question
the impact our activities and products have on the environment?
Fourth Annual Progress Report" published by the EPA• Financial benefits
• Reputation
• Integration with existing policies and procedures
• ISO 14001 certification
- Although compliance with law is not required for registration, when effectively implemented, ISO 14001 will provide confidence that your organization complies with applicable regulations
The ISO 22000 Food Safety Management Systems Standard Provides…
• An answer to the question
Q. How can we demonstrate and provide adequate records of the
control of all conditions, which have an impact on food safety and
reduce the risk of product recall?
A. By ensuring that your organization has implemented a food safety
management system that meets the auditable requirements of the
standard.
• Financial benefits
- Cost savings/avoidance associated with improved systems and controls
• Reputation
- Being a trusted supplier in the food chain - priceless!
• Integration with existing policies and procedures
- A well-conceived ISO 22000 FSMS will use existing food safety programs and procedures as a foundation
• ISO 22000 certification
- Provides evidence that your organization is in conformance with these generally accepted food safety management system requirements
- Compliance with all applicable food safety related statutory and regulatory requirements through its management system is also required
The International Organization for Standardization - ISO
The United States joined with 25 other nations in 1946 to form the International Organization for Standardization (ISO) which was established in 1947 "to facilitate the international coordination and unification of industrial standards". It is now a network of the national standards institutes of over 170 countries with a Central Secretariat in Geneva, Switzerland that coordinates the system.
Many users of the ISO 9001-based, ISO 14001 or ISO 22000 management systems standards choose to have their implementation independently audited and certified as conforming. ISO itself does not perform certification to its ISO 9001, ISO 14001 or ISO 22000 management systems standards, and contrary to popular belief, it does not exercise control over the "self-declared" accreditation bodies such as: ANAB (United States, ANSI-ASQ), CNAB (China), DAR/TGA (Germany), INMETRO (Brazil), RvA (Netherlands), SCC (Canada), UKAS (United Kingdom), etc. that accredit certification bodies (registrars) to carry out conformity assessments of organizations' management systems.
Certification Bodies
Certification bodies (often referred to as registrars) and the accreditation bodies that accredited them are not all the same and organizations should select their certification body wisely. For example, is the Accreditation Body that accredited your registrar, or the registrar you plan on using, a member of the IAF (International Accreditation Forum, Inc.)? If not, you might want to ask why?
Buyer Beware!
An organization seeking certification of one of its management systems should particularly be wary if a potential service provider offers 'certification' services and the provider is not accredited by a nationally recognized accreditation body - the certificates they issue may have very limited value in the eyes of customers.
Unfortunately there are so many examples of this that automotive industry auditors are specifically instructed to verify the mark of the accreditation body on the certificates of the suppliers to the organization they are auditing, if there is no mark from a nationally recognized accreditation body on the certificate, the organization has to notify their supplier that their certificate is not acceptable.
An organization might also want to take into consideration such factors as industry approvals. If a certification body does not have a contract with the International Automotive Task Force (IATF), that monitors automotive suppliers' quality and service levels, and correlates sub-standard suppliers with their certification body to determine if there are any concerning trends, you might want to ask why not.
Another concern should be auditor credentials. Certification bodies are marketing the value and benefits of third party certification and some, but not all, require that their auditors be certified by an independent third party such as IRCA, NQI or RABQSA. If a certification body isn't requiring their auditors to be third party certified, you might question whether they believe in what they are selling. Industry experience may also be important, what are the certification body's auditor industry-qualification policies?
Finally, if the Certification Body unconditionally guarantees certification of your organization's quality, environmental, occupational health and safety, or food safety management systems, think about what that means – they offer the same promise to any organization? You might want to consider a registrar whose certificates are internationally recognized as the most rigorous – that has value!
Request a visit, more information or a quote
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"The beautiful thing about learning is that no one can take it away from you." |
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- B.B. King |
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Are your management systems achieving their full potential? |
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New research reveals that only 48% of senior management perceive management systems as a tool to gain access to new markets, and just 33% perceive them as a tool to shorten lead time to market for new products. |
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When to Use a Consultant | |||
Four reasons why using a consultant may be your most cost effective decision. |
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ISO 9001 and the supply chain | |||
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Not only has ISO defined what "conformity to ISO 9001:2000" means, but it has also clearly defined a process for escalating your complaint in the event you are not happy with specific goods or services you receive from ISO 9001:2000 certified suppliers. If you don't complain you are not affording your suppliers or their third party certification body the opportunity to improve! (see case study). |
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ISO & Farms | |||
A new work item proposal for ISO 22006 an international standard that provides guidance for the use of ISO 9001 in crop production was approved in August. |
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ISO & Food Safety | |||
ISO 22000 Food safety management systems — Requirements for any organization in the food chain |
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Kraft Foods-Wobum, MA which has manufactured gelatin for 36 years may well be the first U.S. plant to be formally recognized as registered to ISO 22000. |
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This International Standard was designed to ensure safe |
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New - Standards website | |||
The National Institute of Standards and Technology (NIST) is operating and maintaining this new website as a result of the National Technology Transfer and Advancement Act (NTTAA) to enable Federal Agencies, as well as State and local governments, to adopt private sector standards. |
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Sales/Sourcing Opportunities? | |||
China - A Hotbed - |
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Occupational health and safety management systems - Requirements | |||
1) Issued in response to |
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ANAB Heads Up Issue 61 | |||
"Users of accredited certification [ISO 9001 and ISO 14001] are communicating with increasing emphasis that organizations with accredited certification are not delivering expected outputs¼." Click link above to read how external auditors may be changing their audit focus as a result. |
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Marty Jaeger was the featured speaker Feb 18 at ASQ Section 904 in Muncie, IN. Download his "ISO Best Practices". |
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